Match One Medical: Frequently Asked Questions

No, if your insurance denies your claim, we will just come out to get the unit.

The reason for this is your insurance denies claims past 90 days.

You can contact the Fitter that came and dropped off the unit or our customer service team.

You can keep the unit up to 90 days just as long as the claims are being approved.

The reason for the survey is to do an evaluation to see if the unit is working for you as well as if you have any questions about any aspect of the unit.

You may contact your doctor and let him or her know the unit is really helping you or you may reach out to our customer service team at the time of the survey.

Questions About the VascuTherm 5

Turn on the machine; let it run for approximately 5 minutes. While the machine is running, open the top of the machine and pour in more solution. This should solve the problem.

Turn off machine, unplug everything. Then …

Yes, the wrap will come with the machine.

No. This is the setting prescribed by your doctor. Also anything lower than 43 degrees could cause frostbite.

If you are a surgical patient you will use it for a maximum of 60 days. If you have not had surgery typically you can use the machine for a maximum of 90 days. If you are still using the machine daily, and would like to request a lifetime prescription at the end of the 90 days we can assess your case with a survey to determine eligibility.

Questions About the Micro-Z 2

It is a one time purchase made by your WC insurance that you will keep forever.

You MUST use the Thera-Cream conductive cream each time you use the unit. Apply the cream completely around the area, the dry electrodes, and any area that the garment will be touching, but don’t let it fully blend into your skin.

Pursued by the Empire’s sinister agents, Princess Leia races home aboard her starship, custodian of the stolen plans that can save her people and restore freedom to the galaxy…..

Healing takes place at night, so it is recommended to use the unit during the night, but use what is comfortable for you and your pain. 

Yes. We will send you a resupply package every other month. This package includes the Therma-cream and the electrodes.

Adjust the setting using the positive and negative buttons on the left and right. Adjust up until it is uncomfortable, and then back down one.

You can call Match One Medical and Ask for the Micro-Z department with any concerns you have.

Still Have Questions?

If there is something that is not answered above, please reach out to us and we’ll respond quickly.

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